Terms & Conditions
Last Updated: 6/27/2025
Welcome to the online ordering site for Candylicious. These Terms and Conditions (“Terms”) govern your use of our website and associated services (“Site”), including ordering, delivery, pickup, communications, and support. Please read these Terms carefully before placing an order. By continuing to use the Site, you agree to be bound by these Terms.
1. Use of Site
You may use this Site only for lawful purposes. By using the Site, you represent that you are at least 18 years old or have parental consent to use it. You agree not to misuse the platform, attempt unauthorized access, transmit harmful code, or interfere with other users’ experience. Any violation may result in access termination and potential legal action.
2. Ordering & Payment
Orders placed through the Site are sent directly to Candylicious for preparation. Please review your cart carefully before submitting, as all sales are final once confirmed.
Payments are securely processed through Wix Payments, which may include major credit and debit cards, Apple Pay, Google Pay, and other digital wallets supported by Wix. By placing an order, you authorize the payment processor to charge your selected method on our behalf.
3. Pricing, Taxes, and Fees
Prices are displayed in U.S. Dollars and may vary based on availability or promotions. All applicable local, state, and federal taxes are calculated during checkout. Additional service or delivery fees, if applicable, will be itemized before finalizing your order. Prices are subject to change without prior notice.
4. Cancellations and Refunds
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Orders cannot be canceled once submitted due to the perishable nature of our products.
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If your order is incorrect, incomplete, or damaged, please contact us promptly.
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Refunds, when issued, will be processed to the original payment method within 3–5 business days.
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In some cases, Candylicious may offer a replacement or store credit instead of a refund.
5. Delivery & Pickup
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Orders may be delivered by Candylicious directly or through trusted third-party couriers.
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Estimated delivery times are provided as a reference and may vary due to traffic, weather, or courier delays.
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For pickup orders, please arrive during the designated window and present your order number.
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Unclaimed pickup orders may not be eligible for refund or replacement.
6. Personal Information We Collect
We may collect your name, phone number, email, billing and delivery address, payment details (processed securely), order history, device type, IP address, geolocation data, and preferences. This information helps us fulfill orders, communicate with customers, and improve our services.
7. How We Collect Data
Data is collected directly from you (checkout forms, account creation, communications), automatically (cookies, analytics tools), and through third-party service providers (payment processors, delivery partners, hosting platforms).
8. Data Retention
We retain personal data as long as necessary to process orders, comply with legal obligations, resolve disputes, and enforce agreements. When no longer required, data will be securely deleted or anonymized.
9. Sharing of Information
We may share personal information with trusted service providers such as payment processors, delivery couriers, hosting platforms, and analytics providers.
Aggregated or anonymized data may also be shared for reporting and marketing purposes.
We do not sell customer data to third parties.
10. Cookies and Tracking
We use cookies and similar technologies to remember preferences, analyze site usage, and improve features. You can disable cookies in your browser settings, though some functionality may be limited.
11. Your Privacy Rights
Depending on your state of residence, you may have rights to access, correct, or delete your personal data, and opt out of certain uses. Requests may require identity verification.
Please refer to our full Privacy Policy for detailed information.
12. Email Communications
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Transactional emails (order confirmations, receipts, delivery updates) are required and will always be sent.
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Promotional emails (special offers, product updates) may be sent with your consent. Each promotional email includes an unsubscribe option.
13. Social Media & External Links
This Site may contain links to social media pages or external websites. Candylicious is not responsible for the practices, content, or terms of those external sites. Interactions with third-party platforms are governed by their own terms and policies.
14. Data Security
We use industry-standard safeguards, including SSL encryption, to protect customer information. However, no internet transmission is fully secure. Customers are encouraged to use strong passwords and protect their devices.
15. Children’s Privacy
This Site is not intended for individuals under 16. We do not knowingly collect or store data from minors. If such information is inadvertently collected, we will delete it promptly.
17. Allergies & Health Disclaimer
Our products may contain or come into contact with common allergens, including but not limited to nuts, dairy, soy, and gluten. Customers are responsible for reviewing product information and contacting us with any allergy concerns before placing an order. Candylicious is not liable for allergic reactions.
18. Promotions & Discounts
Candylicious may run promotional offers or discounts. These promotions are subject to change or cancellation at our discretion without prior notice.
19. Intellectual Property
All content on the Site, including text, product images, branding, and design, is the property of Candylicious or its licensors. Unauthorized reproduction, modification, or distribution is strictly prohibited.
20. Modifications
We reserve the right to revise these Terms at any time. Updates will be posted on this page with a revised date. Continued use of the Site after changes constitutes acceptance of those updates.
21. Governing Law
These Terms are governed by the laws of the State of New York. Any disputes will be resolved in the courts of New York.
22. Contact Us
For questions about these Terms or your order, please contact:
Candylicious
Phone: +1 (718) 255-6171
Email: info@candyliciousny.com
Address: 6352 108th St, Forest Hills, NY 11375